Welcome Back

Here’s what’s happening in your workshop today.

Recent Repairs

Device & Job Search

⌕

Search repairs by customer, make, model, identifier, serial number or job number.

Quick Actions

Notification Centre

Customer activity and workshop events that may need your attention

Customer Live Chat

Live customer enquiries from CCUS Customer

Live refresh · 10s

Customer chats

Select a customer chatChoose a customer to open their live chat.

Job Work List

Active repairs and Security Inspection jobs in one workshop queue

Collected Repairs

Completed jobs retained for reference and customer history

Repair Requests

Customer-submitted requests awaiting workshop review

Auto refresh · 30s

Awaiting Devices

Bring Device to Saltcoats bookings accepted by the workshop but not yet physically handed in.

Auto refresh · 20s

⌂Loading awaiting devices…

Mail-In Intake

Receive incoming postal repairs and move devices safely into the workshop.

Auto refresh · 20s

✉Loading Mail-In repairs…

Walk Ins

Same-day repairs booked for fast turnaround

Same Day Priority

WORKSHOP SERVICES

Security Inspections

Standalone Device-Security Intake, Protected Device Access, Inspection Workflow and Certificate Issue.

Open Security Inspections to load records.

WORKSHOP SERVICES · HISTORY

Completed Security Inspections

Search and reopen completed Security Inspection records, certificates and technician notes.

Open Completed Inspections to load records.

SERVICE ADMINISTRATION

CCUS Collect

Administer CCUS Collect availability, service areas, pricing, repair eligibility and local accessory delivery.

SERVICE CONTROL

CCUS Collect Availability

One Master Switch Controls New Repair Collection and Accessory Delivery Requests. Every Request Is Accepted or Declined Manually.

Paused

Loading…Only Explicitly Enabled Repairs and Accessories Can Be Requested.

SERVICE AREA

Postcode Pricing

Collection & Return Covers Two Journeys. Delivery Only Covers One Journey and Is Initially Half the Repair-Service Rate.

Loading postcode rates…

Postcode areaCollection & Return

£

Delivery Only

£

REPAIR ELIGIBILITY

Devices & Repair Types

Enable a model once to activate its current repair types, then disable individual repair types where required.

Loading…

Loading device eligibility…

LOCAL ACCESSORY DELIVERY

Eligible Accessories

Select which active stock items customers may request for one-way local delivery. Public availability remains stock-aware.

Loading…

Loading stock items…

DELIVERY REQUESTS

Accessory Delivery Board

Accept or decline each order, then track preparation and the one-way delivery journey.

Loading local delivery requests…

REPAIR LOGISTICS

Collection & Return Board

Manage accepted CCUS Collect jobs from collection through repair and return.

↔

0Active JobsCollection & return

↓

0Awaiting CollectionScheduled / en route

⌂

0At WorkshopRepair / ready return

→

0Return JourneyOut / delivered

CCUS DRIVER

Driver Dispatch & Shift Settlement

Assign drivers on each job below. Shifts awaiting payment appear here.

Loading drivers…

Loading CCUS Collect jobs…

REPAIR LOGISTICS

Driver Jobs

See every CCUS Collect job currently assigned to a driver and where it is in the journey.

Loading assigned driver jobs…

CCUS CRM

Customer profiles, devices and complete repair history

Quick Sale

Add Items

Scan a barcode or enter an exact product/SKU. Open the catalogue when you need to browse.

⌁Ready to Scan

TipBarcode and exact SKU scans add straight to the basket.

POS Catalogue Manager

Manage services and non-stock products shown in Point of Sale.

Physical stock stays in InventoryCounted stock, quantities and reorder levels are managed in Inventory and already appear automatically in POS. Use this catalogue for services and non-stock sale items.

Open POS Catalogue Manager to load catalogue items.

Savings & Loyalty

CCUS Club

All Customers Automatically Enrolled

Build customer loyalty with customer savings and CCUS Club points in one account.

Find a Member

Scan a loyalty card or search by customer name, phone, email or customer number.

Search for any customerEvery customer is automatically enrolled in CCUS Club.

Loyalty Settings

Configure how purchases earn points and how those points can be spent directly at POS.

Points are spent directlyCCUS Club points stay in the customer's points balance until they are used at POS.

MANAGEMENT REPORTING

Sales & Performance

Business performance, trends, profitability and transaction analysis.

SALES CHANNELS

Revenue by Service Channel

Net revenue for the selected period. CCUS Collect excludes driver collection charges and tips.

SALES TREND

Performance Over Time

Sales activity for the selected period.

PAYMENTS

Payment Mix

POS payment mix after POS refunds. Mail-In and CCUS Collect are shown separately in Sales Channels.

Sales by Category

PRODUCTS & SERVICES

Top Performers

TEAM

Staff Performance

RETURNS

Refunds & Returns

REGISTER

Till Reconciliation

CCUS CLUB

Savings & Loyalty

END OF DAY

Cash Drawer & CCUS Collect Reconciliation

Historical physical-cash movements, driver settlements and closed-register results for the selected period.

Reporting IntegrityTotal Sales and the sales trend include POS, Mail-In and CCUS Collect CCUS revenue. CCUS Collect driver collection charges and tips are excluded. Profitability, category, item and staff rankings remain POS-based because non-POS repair payments do not carry equivalent POS line-cost snapshots. Historic POS transactions created before cost snapshots were introduced can show zero cost where it cannot be reconstructed reliably.

Parts & Inventory

One simple order list for purchasing, with Inventory handling the stock you actually hold.

1 Required→2 Ordered→3 Arrived→4 Inventory

Parts Order ListEverything you need to buy — manual, repair-required and automatic restock items.

Inventory ListThe parts you physically have in stock, including quantities, cost and retail pricing.

Driver Management

Create and manage CCUS Driver accounts used by the CCUS Collect driver app.

CCUS Drivers

Enabled drivers are available for assignment on the Collection & Return Board.

Loading drivers…

Driver Sign-In
Drivers use their CCUS Driver username and password at /driver. Driver accounts do not need normal Workshop Pro permissions.

Staff Accounts

Create employee logins, inspect permissions and safely test the application as another user.

Security Audit

Recent sign-ins, permission denials, administrator impersonation and account changes.

Update Centre

Securely validate, back up, install and roll back signed Workshop Pro releases.

Install Signed Update Package

Packages must contain a cryptographically signed workshop-update.json manifest. Workshop Pro checks compatibility, verifies every file, creates database and file backups, enables maintenance mode, installs migrations and verifies the result.

Update History

Only the latest completed update can be rolled back automatically.

Business & Tax

Configure VAT only if and when the business becomes VAT registered.

Loading tax settings…

VAT SETTINGS

VAT Configuration

Keep VAT disabled until the business is registered. Enabling it applies only to new applicable transactions.

POS REGISTER

Register Float

Set the standard cash float used whenever the workshop till is opened.

System & Backups

Administrator recovery, server health and automatic housekeeping.

SYSTEM HOUSEKEEPING

Automatic Cleanup

Workshop Pro removes disposable system data while protecting repairs, customers, completed sales, receipts, warranties and inventory history.

Automatic cleanupEnabled

AUDIT & LOGS

Security and Operational History

Keep enough history for troubleshooting and accountability without allowing routine logs to grow indefinitely.

Routine audit events Security-sensitive audit events Completed print history Diagnostic logs

SYSTEM FILES

Disposable Working Data

Clean temporary files and old update safety copies once they are outside the useful recovery window.

Temporary files Pre-update backups

REPAIR PHOTO STORAGE

Photo Retention

Optimised repair photos can be removed automatically after the repair closes. Protected photos are never removed by this rule.

Keep ordinary repair photosDefault: 12 months. The clock starts when a repair is completed, collected or cancelled.

Protected photos are exemptUse Protect on intake, damage or dispute evidence that must be retained beyond the normal period.

BACKUP RETENTION

Database Recovery Points

Keep recent daily backups plus older weekly and monthly recovery points without retaining every backup forever.

Daily database backups Weekly recovery points Monthly recovery points

Protected business recordsHousekeeping never automatically removes customers, repairs, completed POS sales, receipts, warranties, customer documents or inventory movement history.

Backup History

Download a copy and store it away from this web server. Server-only backups do not protect against hosting account loss.

AUTOMATIC BACKUP HEALTH

Nightly Database Backup

Workshop Pro checks for backups created by the cPanel cron job and warns if the nightly schedule stops running.

Checking…

StatusChecking…

Last automatic backupChecking…

Next expectedChecking…

Checking automatic backup history…

DATA MAINTENANCE

Historical System Data

Clear obsolete Update Centre, Security Audit and print queue history without touching repairs, customers, sales, inventory or CCUS Club data.

Loading historical data counts…

Business data is protectedThese actions preserve customers, repairs, POS sales, receipts, inventory, CCUS Club records, users, permissions, printer agents and application settings.

LAUNCH PREPARATION

Test Data Reset

Remove Workshop Pro test repairs, customers, POS activity and related operational records. For the final ecosystem-wide launch reset, use Customer Operations → Launch Reset in CCUS Connect.

Protected from reset Users & permissions · device catalogue · repair pricing/rules · inventory definitions · integrations · Business & Tax · print agents · backups · update history · housekeeping settings

System Health

Environment, storage, signing and application diagnostics.

Environment

Storage & Data

Update Signing

Installed Modules

Module Manager

Enable stable modules and review upcoming Workshop Pro capabilities.

Developer Diagnostics

Validate Workshop Pro module registration, dialogs, controllers and API availability.

Diagnostics readyPress Run diagnostics to validate Workshop Pro modules and APIs.

API & Integrations

Create secure API clients for CCUS Customers and review integration activity.

API Clients

Tokens are shown once when created. Stored tokens cannot be recovered.

Recent API Activity

Latest authenticated and rejected requests.

Customer Email Delivery

Send CCUS Customer invitations and future automated customer messages using authenticated SMTP.

Loading email delivery status…

CCUS Connect Shared Identity

Link Workshop Pro customers to permanent CCUS identities and provide CCUS Customer with service-to-service history access.

Loading shared identity status…

DEVICE DATABASE

Device Intelligence

Identify mobile phones from the first eight IMEI digits and maintain trusted make/model mappings.

Search mappings

Source

NEEDS IDENTIFICATION

Unknown Devices

Valid IMEIs whose TAC has not yet been identified. Identify each TAC once and Workshop Pro will recognise it in future.

OPTIONAL LOOKUP

Lookup Provider

Workshop Pro always checks its local TAC database first. Configure an approved lookup endpoint only when you are ready.

Workshop Pro

Welcome Back

Recent Repairs

Device & Job Search

Quick Actions

Notification Centre

Customer Live Chat

Job Work List

Collected Repairs

Repair Requests

Awaiting Devices

Mail-In Intake

Walk Ins

Security Inspections

Completed Security Inspections

CCUS Collect

CCUS Collect Availability

Postcode Pricing

Devices & Repair Types

Eligible Accessories

Accessory Delivery Board

Collection & Return Board

Driver Dispatch & Shift Settlement

Driver Jobs

CCUS CRM

Add Items

POS Catalogue Manager

Find a Member

Loyalty Settings

Sales & Performance

Revenue by Service Channel

Performance Over Time

Payment Mix

Sales by Category

Top Performers

Staff Performance

Refunds & Returns

Till Reconciliation

Savings & Loyalty

Cash Drawer & CCUS Collect Reconciliation

Monthly Performance

Parts & Inventory

Driver Management

CCUS Drivers

Staff Accounts

Security Audit

Update Centre

Install Signed Update Package

Update History

Business & Tax

VAT Configuration

Register Float

System & Backups

Automatic Cleanup

Security and Operational History

Disposable Working Data

Photo Retention

Database Recovery Points

Backup History

Nightly Database Backup

Historical System Data

Test Data Reset

System Health

Environment

Storage & Data

Update Signing

Installed Modules

Module Manager

Developer Diagnostics

API & Integrations

API Clients

Recent API Activity

Customer Email Delivery

CCUS Connect Shared Identity

Device Intelligence

Unknown Devices

Lookup Provider

Print Queue & Agents

Windows Print Agents

Recent Print Queue